Support

We’re here to help you succeed.

Our expert Antora and Asciidoctor support team won't stop working until they've solved your problems and answered all your configuration and operational questions.

OSS Support

Weekday bug fix and troubleshooting support for Antora Core components and the Asciidoctor.js processor.

Pro Support

Production support that keeps your Antora pipelines running smoothly and enhances your documentation capabilities with expanded Antora assistance.

Premier Support

Advanced, expedited support from a dedicated team for complex and critical documentation systems.

Compare Our Support Packages

We offer tiered support packages that align with your needs and the complexities of your documentation.

Feature OSS Support Pro Support Premier Support
Hours of Operation 9 Hours/Day, Monday - Friday 9 Hours/Day, Monday - Friday 9 Hours/Day, Monday - Friday
Extended Hours & Weekend Coverage
Annual Support Request Limit Unlimited Unlimited Unlimited
Number of Concurrent Support Requests 1 4 12
Access Method Web Web/Chat Web/Email/Chat
Response Method Web Web/Email/Chat Web/Email/Chat/Voice
Standard Response Time 2 Business Days 1 Business Day 8 Business Hours
Emergency Response Time 1 Business Hour
Update Assistance
Antora Pipeline Health Checks
Dedicated Expert Support Team
Price $5,000/Year $12,000/Year $30,000/Year

Interested in direct access to expert help?

Contact us to learn more about our support packages and working with our support team.

hello@opendevise.com